{"id":2990,"date":"2025-04-22T10:00:00","date_gmt":"2025-04-22T08:00:00","guid":{"rendered":"https:\/\/uprizon.com\/?p=2990"},"modified":"2025-07-11T16:36:49","modified_gmt":"2025-07-11T14:36:49","slug":"woosmap-uprizon-service-agent","status":"publish","type":"post","link":"https:\/\/uprizon.com\/fr\/2025\/04\/22\/woosmap-uprizon-service-agent\/","title":{"rendered":"Woosmap r\u00e9duit la charge du service client tout en maintenant un haut niveau de qualit\u00e9 gr\u00e2ce \u00e0 Agentforce pour Salesforce Service Cloud"},"content":{"rendered":"<style>.kb-image2990_03b0dd-22 .kb-image-has-overlay:after{opacity:0.3;}<\/style>\n<figure class=\"wp-block-kadence-image kb-image2990_03b0dd-22 size-large\"><img data-recalc-dims=\"1\" fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"576\" data-attachment-id=\"3188\" data-permalink=\"https:\/\/uprizon.com\/fr\/2025\/04\/22\/woosmap-uprizon-service-agent\/svg-wave-new\/\" data-orig-file=\"https:\/\/i0.wp.com\/uprizon.com\/wp-content\/uploads\/2025\/03\/SVG-Wave-NEW.png?fit=1600%2C900&amp;ssl=1\" data-orig-size=\"1600,900\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"SVG Wave NEW\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/uprizon.com\/wp-content\/uploads\/2025\/03\/SVG-Wave-NEW.png?fit=1024%2C576&amp;ssl=1\" src=\"https:\/\/uprizon.com\/wp-content\/uploads\/2025\/04\/SVG-Wave-FR-NEW-2.png\" alt=\"\" class=\"kb-img wp-image-3188\" srcset=\"https:\/\/i0.wp.com\/uprizon.com\/wp-content\/uploads\/2025\/04\/SVG-Wave-FR-NEW-2.png?w=1600&ssl=1 1600w, https:\/\/i0.wp.com\/uprizon.com\/wp-content\/uploads\/2025\/04\/SVG-Wave-FR-NEW-2.png?resize=300%2C169&ssl=1 300w, https:\/\/i0.wp.com\/uprizon.com\/wp-content\/uploads\/2025\/04\/SVG-Wave-FR-NEW-2.png?resize=1024%2C576&ssl=1 1024w, https:\/\/i0.wp.com\/uprizon.com\/wp-content\/uploads\/2025\/04\/SVG-Wave-FR-NEW-2.png?resize=768%2C432&ssl=1 768w, https:\/\/i0.wp.com\/uprizon.com\/wp-content\/uploads\/2025\/04\/SVG-Wave-FR-NEW-2.png?resize=1536%2C864&ssl=1 1536w, https:\/\/i0.wp.com\/uprizon.com\/wp-content\/uploads\/2025\/04\/SVG-Wave-FR-NEW-2.png?resize=18%2C10&ssl=1 18w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Woosmap, une plateforme globale de services de cartographie et de g\u00e9olocalisation, cherchait un moyen d\u2019am\u00e9liorer l\u2019efficacit\u00e9 de son support technique tout en adressant une client\u00e8le mondiale en expansion. Avec des d\u00e9veloppeurs et des entreprises int\u00e9grant ses solutions de cartographie et de g\u00e9olocalisation avanc\u00e9es \u00e0 leurs propres plateformes, le volume des demandes de support \u2013 allant des probl\u00e8mes de configuration d\u00e9taill\u00e9s aux questions tarifaires \u2013 ne cessait d\u2019augmenter. Cela avait pour cons\u00e9quence la r\u00e9duction du temps disponible pour apporter l\u2019expertise pour laquelle l\u2019\u00e9quipe Woosmap est reconnue sur le march\u00e9.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pour r\u00e9pondre \u00e0 ce besoin, Uprizon et Salesforce ont pr\u00e9sent\u00e9 \u00e0 Woosmap la solution Agentforce, un agent bas\u00e9 sur un LLM directement int\u00e9gr\u00e9 \u00e0 Salesforce Service Cloud, permettant d\u2019optimiser les op\u00e9rations de support et de faciliter la gestion compl\u00e8te du service client.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Le D\u00e9fi<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Woosmap pr\u00e9voit de multiplier son activit\u00e9 par 5 dans les prochaines ann\u00e9es tout en maintenant la m\u00eame \u00e9quipe de support client, focalis\u00e9e sur les sujets \u00e0 forte valeur ajout\u00e9e pour ses clients. La r\u00e9duction du nombre de tickets trait\u00e9s par les agents de support \u00e9tait donc une priorit\u00e9 \u2013 en particulier ceux li\u00e9s au d\u00e9pannage technique et \u00e0 la configuration, qui repr\u00e9sentaient 50 % du volume total.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">L\u2019agent de service IA devait donc se charger plus particuli\u00e8rement des demandes li\u00e9es \u00e0 la tarification, aux aspects techniques et aux requ\u00eates des d\u00e9veloppeurs, afin de permettre aux agents de support client de Woosmap d'absorber une charge de travail accrue.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Un obstacle majeur \u00e9tait la g\u00e9n\u00e9ration d'\u00e9chantillons de code. Cette op\u00e9ration n\u00e9cessitait auparavant une recherche, une confirmation et une r\u00e9cup\u00e9ration manuelles par les m\u00eames agents de support. Notre d\u00e9fi \u00e9tait alors de maintenir des r\u00e9ponses rapides et pr\u00e9cises, tout en maximisant les capacit\u00e9s d\u2019un LLM dans un environnement d\u2019entreprise.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">En plus de r\u00e9pondre rapidement au besoin du client pour maintenir une satisfaction \u00e9lev\u00e9e, Woosmap avait besoin d\u2019une solution capable de g\u00e9rer une grande vari\u00e9t\u00e9 de demandes tout en assurant des r\u00e9ponses coh\u00e9rentes et de haute qualit\u00e9.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pour Jean-Thomas Rouzin, CEO de Woosmap, le d\u00e9fi \u00e9tait clair :<\/p>\n\n\n\n<figure class=\"wp-block-pullquote has-text-align-center\"><blockquote><p><br><strong><em><strong><em>Nous entrons dans une phase de scale-up, avec pour d\u00e9fi de multiplier notre ARR* par 5 sans augmenter la taille de notre \u00e9quipe de support client, sans compromis pour l\u2019exp\u00e9rience client.<\/em><\/strong><\/em><\/strong><br><br><img data-recalc-dims=\"1\" decoding=\"async\" width=\"150\" height=\"148\" data-attachment-id=\"3061\" data-permalink=\"https:\/\/uprizon.com\/fr\/2025\/04\/22\/woosmap-uprizon-service-agent\/m-1641852450275\/\" data-orig-file=\"https:\/\/i0.wp.com\/uprizon.com\/wp-content\/uploads\/2025\/02\/M-1641852450275.png?fit=647%2C640&amp;ssl=1\" data-orig-size=\"647,640\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"M-1641852450275\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/uprizon.com\/wp-content\/uploads\/2025\/02\/M-1641852450275.png?fit=647%2C640&amp;ssl=1\" class=\"wp-image-3061\" style=\"width: 150px;\" src=\"https:\/\/i0.wp.com\/uprizon.com\/wp-content\/uploads\/2025\/02\/M-1641852450275.png?resize=150%2C148&#038;ssl=1\" alt=\"\" srcset=\"https:\/\/i0.wp.com\/uprizon.com\/wp-content\/uploads\/2025\/02\/M-1641852450275.png?w=647&amp;ssl=1 647w, https:\/\/i0.wp.com\/uprizon.com\/wp-content\/uploads\/2025\/02\/M-1641852450275.png?resize=300%2C297&amp;ssl=1 300w, https:\/\/i0.wp.com\/uprizon.com\/wp-content\/uploads\/2025\/02\/M-1641852450275.png?resize=12%2C12&amp;ssl=1 12w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/><\/p><cite><strong><em>Jean-Thomas Rouzin \u2013 CEO de Woosmap<\/em><\/strong><\/cite><\/blockquote><\/figure>\n\n\n\n<p class=\"has--font-size wp-block-paragraph\"><em><sub>*Annual Recurring Revenue (Revenu Annuel R\u00e9current)<\/sub><\/em><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Entrez dans l\u2019\u00e8re des \u00e9quipes augment\u00e9es par l\u2019IA<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Uprizon a reconnu qu\u2019Agentforce offrait une solution id\u00e9ale pour la plateforme d\u2019assistance de Woosmap, gr\u00e2ce \u00e0 ses capacit\u00e9s de r\u00e9ponses techniques automatis\u00e9es, de gestion des demandes optimis\u00e9es et de traitement simplifi\u00e9 des questions tarifaires.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">L'agent de service Agentforce, qui combine r\u00e9cup\u00e9ration et g\u00e9n\u00e9ration d\u2019informations (RAG : Retrieval Augmented Generation), a rapidement r\u00e9pondu aux questions courantes, traitant notamment des t\u00e2ches telles que les instructions de configuration, les conseils de d\u00e9pannage et fournissant des \u00e9chantillons de code pr\u00e9cis. Par ailleurs, il cr\u00e9e, g\u00e8re et cl\u00f4ture automatiquement les tickets de support dans Salesforce, ce qui permet aux responsables de l'assistance de suivre en temps r\u00e9el les probl\u00e8mes techniques ou tarifaires complexes remont\u00e9s par leurs clients. L\u2019ensemble de ces fonctionnalit\u00e9s est imm\u00e9diatement accessible aux clients en libre-service, sans les emp\u00eacher de contacter l\u2019\u00e9quipe de support lorsqu\u2019ils ont besoin d\u2019\u00e9changer en t\u00eate-\u00e0-t\u00eate sur des probl\u00e9matiques plus complexes.<\/p>\n\n\n\n<figure class=\"wp-block-video wp-block-embed is-type-video is-provider-videopress\"><div class=\"wp-block-embed__wrapper\">\n<iframe title=\"D\u00e9mo de l&#039;agent IA\" aria-label='D\u00e9mo de l&#039;agent IA' width='720' height='405' src='https:\/\/videopress.com\/embed\/ulBF3jck?cover=1&amp;preloadContent=metadata&amp;useAverageColor=1&amp;hd=0' frameborder='0' allowfullscreen data-resize-to-parent=\"true\" allow='clipboard-write'><\/iframe><script src='https:\/\/v0.wordpress.com\/js\/next\/videopress-iframe.js?m=1739540970'><\/script>\n<\/div><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Nos r\u00e9sultats<\/strong><\/h2>\n\n\n<style>.kb-row-layout-wrap.wp-block-kadence-rowlayout.kb-row-layout-id2990_a5fa0f-12{margin-bottom:var(--global-kb-spacing-lg, 3rem);}.kb-row-layout-id2990_a5fa0f-12 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id2990_a5fa0f-12 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id2990_a5fa0f-12 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);max-width:var( --global-content-width, 1290px );padding-left:var(--global-content-edge-padding);padding-right:var(--global-content-edge-padding);padding-top:var(--global-kb-spacing-xs, 1rem);padding-bottom:var(--global-kb-spacing-xs, 1rem);grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id2990_a5fa0f-12 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id2990_a5fa0f-12 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id2990_a5fa0f-12 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id2990_a5fa0f-12 alignfull has-theme-palette9-background-color kt-row-has-bg wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top kb-theme-content-width\">\n<style>.kadence-column2990_7998b9-dc > .kt-inside-inner-col,.kadence-column2990_7998b9-dc > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column2990_7998b9-dc > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column2990_7998b9-dc > .kt-inside-inner-col{flex-direction:column;}.kadence-column2990_7998b9-dc > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column2990_7998b9-dc > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column2990_7998b9-dc{text-align:left;}.kadence-column2990_7998b9-dc{position:relative;}@media all and (max-width: 1024px){.kadence-column2990_7998b9-dc > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column2990_7998b9-dc > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column2990_7998b9-dc kb-section-dir-vertical inner-column-1\"><div class=\"kt-inside-inner-col\"><style>.kb-row-layout-id2990_031ddd-2f > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id2990_031ddd-2f > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id2990_031ddd-2f > .kt-row-column-wrap{column-gap:var(--global-kb-gap-none, 0rem );row-gap:var(--global-kb-gap-lg, 4rem);padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);}.kb-row-layout-id2990_031ddd-2f > .kt-row-column-wrap > div:not(.added-for-specificity){grid-column:initial;}.kb-row-layout-id2990_031ddd-2f > .kt-row-column-wrap{grid-template-columns:repeat(3, minmax(0, 1fr));}.kb-row-layout-id2990_031ddd-2f > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id2990_031ddd-2f > .kt-row-column-wrap{row-gap:var(--global-kb-gap-lg, 4rem);grid-template-columns:repeat(2, minmax(0, 1fr));}}@media all and (max-width: 1024px){.kb-row-layout-id2990_031ddd-2f > .kt-row-column-wrap > *:nth-child(3n+1 of *:not(style)){grid-column:1 \/ -1;}}@media all and (max-width: 767px){.kb-row-layout-id2990_031ddd-2f > .kt-row-column-wrap > div:not(.added-for-specificity){grid-column:initial;}.kb-row-layout-id2990_031ddd-2f > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><aside class=\"kb-row-layout-wrap kb-row-layout-id2990_031ddd-2f alignnone wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap 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.kt-blocks-info-box-text{color:var(--global-palette9, #ffffff);}.kt-info-box2990_8fcb26-4c .kt-blocks-info-box-learnmore{background:transparent;border-width:0px 0px 0px 0px;padding-top:4px;padding-right:8px;padding-bottom:4px;padding-left:8px;margin-top:10px;margin-right:0px;margin-bottom:10px;margin-left:0px;}<\/style>\n<div class=\"wp-block-kadence-infobox kt-info-box2990_8fcb26-4c agl agl-fadeCSS agl-in-easing-easeInSine agl-in-duration-800 agl-in-distance-1\"><span class=\"kt-blocks-info-box-link-wrap info-box-link kt-blocks-info-box-media-align-top kt-info-halign-center\"><div class=\"kt-blocks-info-box-media-container\"><div class=\"kt-blocks-info-box-media kt-info-media-animate-none\"><div class=\"kadence-info-box-number-container kt-info-number-animate-none\"><div class=\"kadence-info-box-number-inner-container\"><div class=\"kt-blocks-info-box-number\">45%<\/div><\/div><\/div><\/div><\/div><div class=\"kt-infobox-textcontent\"><h2 class=\"kt-blocks-info-box-title\"><strong>De tickets en moins<\/strong><\/h2><\/div><\/span><\/div>\n<\/div><\/div>\n\n\n<style>.kadence-column2990_5a646a-c3 > .kt-inside-inner-col,.kadence-column2990_5a646a-c3 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column2990_5a646a-c3 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column2990_5a646a-c3 > .kt-inside-inner-col{flex-direction:column;}.kadence-column2990_5a646a-c3 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column2990_5a646a-c3 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column2990_5a646a-c3{position:relative;}@media all and (max-width: 1024px){.kadence-column2990_5a646a-c3 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column2990_5a646a-c3 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div 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agl-in-distance-1\"><span class=\"kt-blocks-info-box-link-wrap info-box-link kt-blocks-info-box-media-align-top kt-info-halign-center\"><div class=\"kt-blocks-info-box-media-container\"><div class=\"kt-blocks-info-box-media kt-info-media-animate-none\"><div class=\"kadence-info-box-number-container kt-info-number-animate-none\"><div class=\"kadence-info-box-number-inner-container\"><div class=\"kt-blocks-info-box-number\">91%<\/div><\/div><\/div><\/div><\/div><div class=\"kt-infobox-textcontent\"><h2 class=\"kt-blocks-info-box-title\"><strong>Des interactions avec des non clients trait\u00e9es en autonomie <\/strong><\/h2><\/div><\/span><\/div>\n<\/div><\/div>\n\n\n<style>.kadence-column2990_ceb3d9-9c > .kt-inside-inner-col,.kadence-column2990_ceb3d9-9c > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column2990_ceb3d9-9c > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 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.kt-info-box2990_500557-55 .kt-blocks-info-box-link-wrap{max-width:unset;}.kt-info-box2990_500557-55 .kt-blocks-info-box-link-wrap{background:var(--global-palette3, #1A202C);padding-top:var(--global-kb-spacing-md, 2rem);padding-right:var(--global-kb-spacing-xs, 1rem);padding-bottom:var(--global-kb-spacing-md, 2rem);padding-left:var(--global-kb-spacing-xs, 1rem);}.kt-info-box2990_500557-55 .kt-blocks-info-box-link-wrap:hover{background:var(--global-palette3, #1A202C);}.kt-info-box2990_500557-55 .kadence-info-box-icon-container .kt-info-svg-icon, .kt-info-box2990_500557-55 .kt-info-svg-icon-flip, .kt-info-box2990_500557-55 .kt-blocks-info-box-number{font-size:50px;}.kt-info-box2990_500557-55 .kt-blocks-info-box-media{color:var(--global-palette9, #ffffff);border-top-width:0px;border-right-width:0px;border-bottom-width:0px;border-left-width:0px;padding-top:5px;padding-right:5px;padding-bottom:5px;padding-left:5px;}.kt-info-box2990_500557-55 .kt-blocks-info-box-media-container{margin-top:0px;margin-right:15px;margin-bottom:0px;margin-left:15px;}.kt-info-box2990_500557-55 .kt-blocks-info-box-link-wrap:hover .kt-blocks-info-box-media{color:var(--global-palette9, #ffffff);}.kt-info-box2990_500557-55 .kt-infobox-textcontent h2.kt-blocks-info-box-title{color:var(--global-palette9, #ffffff);font-size:28px;font-family:var( --global-body-font-family, inherit );font-style:normal;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px;}.kt-info-box2990_500557-55 .kt-blocks-info-box-link-wrap:hover h2.kt-blocks-info-box-title{color:var(--global-palette9, #ffffff);}.kt-info-box2990_500557-55 h2.kt-blocks-info-box-title{min-height:0px;}.kt-info-box2990_500557-55 .kt-infobox-textcontent .kt-blocks-info-box-text{color:var(--global-palette9, #ffffff);}.kt-info-box2990_500557-55 .kt-blocks-info-box-link-wrap:hover .kt-blocks-info-box-text{color:var(--global-palette9, #ffffff);}.kt-info-box2990_500557-55 .kt-blocks-info-box-learnmore{background:transparent;border-width:0px 0px 0px 0px;padding-top:4px;padding-right:8px;padding-bottom:4px;padding-left:8px;margin-top:10px;margin-right:0px;margin-bottom:10px;margin-left:0px;}<\/style>\n<div class=\"wp-block-kadence-infobox kt-info-box2990_500557-55 agl agl-fadeCSS agl-in-easing-easeInSine agl-in-duration-800 agl-in-delay-800 agl-in-distance-1\"><span class=\"kt-blocks-info-box-link-wrap info-box-link kt-blocks-info-box-media-align-top kt-info-halign-center\"><div class=\"kt-blocks-info-box-media-container\"><div class=\"kt-blocks-info-box-media kt-info-media-animate-none\"><div class=\"kadence-info-box-number-container kt-info-number-animate-none\"><div class=\"kadence-info-box-number-inner-container\"><div class=\"kt-blocks-info-box-number\">50%<\/div><\/div><\/div><\/div><\/div><div class=\"kt-infobox-textcontent\"><h2 class=\"kt-blocks-info-box-title\"><strong>Des conversations chat cl\u00f4tur\u00e9es par l'agent IA <\/strong><\/h2><\/div><\/span><\/div>\n<\/div><\/div>\n\n<\/div><\/aside><\/div><\/div>\n\n<\/div><\/div>\n\n\n<p class=\"wp-block-paragraph\"><sub>\u2020<em>Donn\u00e9es issues de l\u2019audit r\u00e9alis\u00e9 apr\u00e8s le lancement du projet.<\/em><\/sub><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Perspectives d\u2019avenir<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Le partenariat entre Woosmap et Uprizon, alli\u00e9 \u00e0 la puissance d\u2019Agentforce, a transform\u00e9 le processus de support de Woosmap en un levier de performance. Notre approche d'int\u00e9gration garantit un traitement rapide et pr\u00e9cis de chaque demande, tout en permettant aux agents de se concentrer sur des demandes \u00e0 forte valeur ajout\u00e9e, capables de transformer l\u2019exp\u00e9rience client.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u00c0 mesure que Woosmap poursuit sa croissance, l\u2019entreprise peut d\u00e9velopper ses services en toute confiance, consciente qu\u2019une \u00e9quipe de support enrichie par l\u2019intelligence artificielle permettra de maintenir un haut niveau de satisfaction client. Et Uprizon se tient pr\u00eat \u00e0 s'adapter dans un march\u00e9 en constante \u00e9volution, centr\u00e9 sur l\u2019IA et Agentforce.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>","protected":false},"excerpt":{"rendered":"<p>Woosmap, a global mapping and geolocation services provider, was searching for a way to enhance its technical support while handling an expanding global customer base. 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