Woosmap Reduces Case Workloads without Compromising Quality Using Salesforce Service Agent AI
Woosmap, a global mapping and geolocation services provider, was searching for a way to enhance its technical support while handling an expanding global customer base. With developers and businesses integrating Woosmap’s advances mapping and geolocation solutions into their own platforms, the volume of support inquiries – ranging from detailed configuration issues to pricing questions – continued to rise…
Using AI as a Competitive Advantage in Financial Services
Learn from a financial services executive, Renan Borne, how he sees generative AI as a key differentiator and the strategy for using AI to improve Natixis’ business and customer relationships.
CMA CGM: Focusing on Excellence in Customer Relations (FR)
Its anchor point is in Marseille, but it sets sail towards 160 countries: the CMA CGM Group, a global leader in maritime, land, and air logistics solutions, is moving full steam ahead toward the future of the supply chain, thanks to its digital transformation. Accelerating innovation and digitization is one of the strategic pillars of CMA CGM…
3iS launches a digital transformation for operational agility and the customer experience
Learn how the team uses data and CRM capabilities to drive effciency, personalize the student experience, and transform services. Since the first projection of the Lumière brothers’ cinematograph in 1895, France has played a major role in the world of cinema and in the audiovisual industry. Today, the International Institute of Image and Sound (3iS)…
MANGOPAY Prioritizes its Customer Journey Excellence with Salesforce (FR)
Launched in 2013, MANGOPAY has established itself as a European leader in payment solutions for marketplaces, e-retailers and B2B platforms. Its success is attributed to its clear and simple offerings, a seamless customer journey and high-quality customer relations. These differentiators are made possible by its information system based on Salesforce. A fintech equipped with a…
Digital Revolution in Banks: How to (Re-)Train Employees? (FR)
How can bank employees be supported in their digital transformation? How to help them get trained to face these new challenges? Luc Barnaud from BPCE shares the solutions put in place by BPCE…
3 weeks’ work in 1 day: How Schneider Electric serves customers faster.
For this global leader in energy management and automation, efficient teams are the force behind customer satisfaction. Schneider Electric is putting efficiency and sustainability at the core of its purpose and mission. Since 2018, the company has helped its customers save and avoid 347 million tons of CO2 emissions by providing digital energy efficiency solutions…
